{"id":337,"date":"2017-11-16T14:50:10","date_gmt":"2017-11-16T13:50:10","guid":{"rendered":"urn:uuid:286774cc-4fa8-43ed-aee3-874ece7e640f"},"modified":"2019-04-02T16:15:39","modified_gmt":"2019-04-02T14:15:39","slug":"was-haben-netflix-uber-apple-amazon-und-co-gemeinsam","status":"publish","type":"post","link":"https:\/\/blog.fhgr.ch\/servicedesign\/was-haben-netflix-uber-apple-amazon-und-co-gemeinsam\/","title":{"rendered":"Was haben Netflix, Uber, Apple, Amazon und Co. gemeinsam?"},"content":{"rendered":"<blockquote><p>\u00abNetflix\u00a0did not kill Blockbuster. Ridiculous late fees did.<br \/>\nUber\u00a0did not kill the taxi business. Limited taxi access and fare control did.<br \/>\nApple\u00a0did not kill the music industry. Being forced to buy full-length albums did.<br \/>\nAmazon did not kill other retailers. Bad customer service and experience did.<br \/>\nAirbnb is not killing the hotel industry. Limited availability and pricing options are.<\/p><\/blockquote>\n<p><a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:6270553860658458624\/\" target=\"_blank\" rel=\"noopener\">Brea, A. (2017): LinkedIn Post<\/a><\/p>\n<p>Alle f\u00fcnf Anbieter haben die jeweiligen Industrien revolutioniert. Nicht durch neuartige, bahnbrechende Technologien, sondern durch Anpassung des bisherigen Gesch\u00e4ftsmodells. Dabei wurden Kunden in den Fokus gestellt und Services dahingehend entwickelt, dass diese zum Selbstl\u00e4ufer wurden. Alles bestehend auf den technischen Gegebenheiten, die ohnehin zur Verf\u00fcgung stehen.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Was haben Netflix, Uber, Apple, Amazon und Co. gemeinsam? - Blog Service Design<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Was haben Netflix, Uber, Apple, Amazon und Co. gemeinsam? - Blog Service Design\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.fhgr.ch\/servicedesign\/was-haben-netflix-uber-apple-amazon-und-co-gemeinsam\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog Service Design\" \/>\n<meta property=\"article:published_time\" content=\"2017-11-16T13:50:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-04-02T14:15:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.fhgr.ch\/servicedesign\/wp-content\/uploads\/sites\/2\/2018\/07\/platzhalter-htw.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/blog.fhgr.ch\/servicedesign\/wp-content\/uploads\/sites\/2\/2018\/07\/platzhalter-htw.png\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\">\n\t<meta name=\"twitter:data1\" content=\"1 Minute\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.fhgr.ch\/servicedesign\/#organization\",\"name\":\"FH Graub\\u00fcnden\",\"url\":\"https:\/\/blog.fhgr.ch\/servicedesign\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/blog.fhgr.ch\/servicedesign\/#logo\",\"inLanguage\":\"de-DE\",\"url\":\"https:\/\/blog.fhgr.ch\/servicedesign\/wp-content\/uploads\/sites\/2\/2019\/09\/fhgr_rgb_granit.png\",\"width\":7512,\"height\":1182,\"caption\":\"FH Graub\\u00fcnden\"},\"image\":{\"@id\":\"https:\/\/blog.fhgr.ch\/servicedesign\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.fhgr.ch\/servicedesign\/#website\",\"url\":\"https:\/\/blog.fhgr.ch\/servicedesign\/\",\"name\":\"Blog Service Design\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/blog.fhgr.ch\/servicedesign\/#organization\"},\"inLanguage\":\"de-DE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.fhgr.ch\/servicedesign\/was-haben-netflix-uber-apple-amazon-und-co-gemeinsam\/#webpage\",\"url\":\"https:\/\/blog.fhgr.ch\/servicedesign\/was-haben-netflix-uber-apple-amazon-und-co-gemeinsam\/\",\"name\":\"Was haben Netflix, Uber, Apple, Amazon und Co. gemeinsam? 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