Leitidee des Moduls
The module addresses the methods and tools of total quality management in organisations, with a focus on the supply chain, and integrates process management as an instrument to visualise, detect and improve the value of processes.
Students learn the essential approaches to designing an integrated management system and acquire practical skills in the application of the Lean Six Sigma (LSS) methodology for process optimisation.
Students learn to identify, analyse and optimise processes by applying LSS principles and tools. By successfully executing a practical project according to the DMAIC (Define, Measure, Analyse, Improve, Control) method and by passing the exam, students also acquire a Lean Six Sigma Green Belt certificate.
In diesem Modul erwerben Sie ein Zertifikat (professional certificate) als Lean Six Sigma Green Belt. Dazu führen Sie bei Ihrem Arbeitgeber ein Projekt zur Optimierung eines Prozesses durch.
Unterrichtssprache in diesem Modul ist Englisch.
Lernziele des Moduls
After completing the module successfully, students are able to, …
- describe and understand the term Quality in Supply Chain, perspectives and differences for products and services
- know what "Total Quality Management" (TQM) is and apply selected tools and methods of TQM
- analyse, evaluate and apply Process Mapping at different organisational levels
- choose, drive and implement a Lean Project
- apply the Lean Six Sigma Green Belt Level methodologies according to its principles and tools
- apply an agile project management approach during the lean project
Inhalte des Moduls
- Quality in the Supply Chain
- Visions of quality: principles and standards
- Quality in Supply Chains
- Total Quality Management (TQM)
- Evolution of quality
- The three levels of TQM
- Methods and tools (FMEA, QFD, 8D and further tools)
- Process Managemen
- Introduction to Business Process Management from the perspective of supply chain management
- Levels of process mapping
- SIPOC and process visualisation
- Lean Management - Lean Six Sigma Green Belt
- Introduction to Lean and Continuous Improvement
- Define: Project definition and A3 tool
- Measure: Learning to See
- Analyse: Problem solving and as-is analysis
- Improve: Principles and tools
- Control: Sustainability and maintenance
- Agile Methodologies
- How to really apply agile project management to your project
Art: Pflichtmodul
Umfang: 4 ECTS Punkte
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